I get an "unhandled exception" error message when I try to run Starry Night (Windows only).When I exit Starry Night, the following error message pops up: "Unhandled Exception c0000005 at Address 005abe4f" (Windows only).I shut down my computer without turning off Starry Night's night vision mode, and now my computer screen is always red.Starry Night freezes up, and gives a message of "DDHelp not responding" if I bring up Task Manager (Windows only).Starry Night freezes up when I right-click on an object or use the Internet features (Windows only).The error message is the following: "A required DLL file, WININET.DLL, was not found." When I start Starry Night, I get the following message in a window labeled "ERROR STARTING PROGRAM".I need to use the mouse or keyboard to speed it up again. When I run Starry Night, it will slow down after about 10 seconds if I am not doing anything.I get an error message when I try to run Starry Night Pro.General Run-Time Problems - Problems with the way the program runs.I own Starry Night Basic / Backyard / Deluxe.Are updates free to owners of an earlier version of Starry Night Pro?.How do I find out if I have the latest version of Starry Night Pro?.Updates/Upgrades - Updating to the latest version of Starry Night Pro, or upgrading from/to another version of Starry Night.How do I open the Starry Night files mentioned in the book Starry Night Companion?.
My questions aren't answered in the manual or this FAQ.Support - Where to turn for more help with the program.
When I try to install the program, I get a "General Protection Fault" error message.When I attempt to install Starry Night Pro using the "Custom Install" option with the Hubble databases selected, the installation aborts with the message: "Setup cannot open the source file "D:\SN\STARRY NIGHT PRO DATA\GSC(12-13).SSD.".When I try to install the program, I get an "Unhandled Exception" error message.Do I need to remove them before I install Starry Night Pro? I already have Starry Night Basic/Beginner/Backyard/Deluxe on my computer.Installation Problems - Installing Starry Night Pro on your computer.
How do I retrieve my registration number?
Please visit our updates page to ensure that you have the latest version of Starry Night and download any update patches, if necessary. This FAQ assumes that you are running the most recent version of your Starry Night product. If you have a different version of Starry Night, please return to the software support page and select the FAQ for the appropriate version of Starry Night. This FAQ answers questions about the CDOM version of Starry Night Pro 3. The world's most realistic astronomy softwareįrequently Asked Questions For Starry Night Get more with the Starry Night Newsletter